Recertification
Processing Services for
Housing Authorities
Outsource your HUD recertification process with a trusted partner experienced in compliance, tenant engagement, and system integration.
Why Housing Authorities Trust Us
Gilson Housing Partners supports Public Housing Agencies (PHAs) and Section 8 programs by managing the annual and interim recertification process on their behalf, ensuring HUD compliance, reducing backlogs, and improving resident communication.
Gilson Housing Partners has processed thousands of recertifications using leading Housing Management Systems such as Yardi, Emphasys Elite, Tenmast, HAB, and PHA-Web.
End-to-End
Recertification Services
Gilson Housing Partners manages the full lifecycle of resident
recertifications.
- Phone calls (by bilingual agents)
- Text messages
- Emails and USPS letters
- Income statements
- Bank and employment verifications
- Medical and disability-related expenses
- Household composition changes
- Docusign
- Secure upload portals
- Printed and signed documents
Resident-Centered
Approach
In-Person
Resident Liaisons
Liaisons meet residents in their homes or designated areas to collect documentation, provide assistance, and answer questions.
Bilingual
Customer Service
Customer Service Representatives and caseworkers are fluent in English and Spanish; Creole is also available upon request.
Accessibility for
Special Needs
Gilson Housing Partners does not simply process paperwork, we help people maintain their homes
Assistance is offered via phone or in person for elderly residents and those with limited technology access or other special needs.
Gilson Housing Partners does not simply process paperwork,
we help people maintain their homes
Transparent Reporting &
Compliance Tracking
Bi-Weekly
Dashboards
Actionable reports are delivered that include:
- Total recertifications assigned, completed, and pending
- Resident contact attempts and response logs
- Risk flags for late or incomplete submissions
Key Metrics:
Completion, Contact, Risk
You will have visibility into which residents have not submitted required documents and which require follow-up.
Digital Engagement
& App Usage
Track how residents interact with the app, their submission methods, and the adoption of digital signatures.
Proven Experience with Housing Authorities Nationwide
Gilson Housing Partners supports more than 150 Housing Authorities nationwide with a wide range of services, including call center operations, inspections, resident mobile applications, and recertification processing.
Some of the agencies that have trusted us include:
in efficiency, resident satisfaction, and compliance performance.
Request a Demo or Proposal
If you are ready to improve compliance, reduce administrative burden, and better serve your
residents