Our Call Center has experience with the following Public Works Areas:
Sewer, Water Meters, Piping, Rain Water Run Off, Traffic Signals, Construction and many more
For each of these areas, we have further defined multiple Issues for each Area such as busted pipes/line, defective pipe, manhole cover, Pot Hole, etc.
For each Issue a list of Questions are presented to the Call Center Staff to ensure they obtain all pertinent information. An example would be: Department – Sewer, Area-Piping, Issue-busted pipe/line, and the questions may be: 1.) Request the citizen to turn off the main water line to the residence, 2) When they turn off the water is the water still flooding the property, etc