Public Works Call Center provides the highest customer service to our Public Works Agency’s citizens. This is performed through the extensive training of our Call Center staff of Public Works Operations and the our unique strategy to enhance our iWork Order Software System to integrate into our purchased Answering Service Software System.
Our Call Center has experience with the following Public Works Departments or Divisions:
Stormwater, Sewer, Transportation, Water Maintenance, Construction, Signal Shop, Utility Payments and more.
We have developed a specialized system for call processing and reporting that integrates into our phone system.
The Public Works Systems process calls by Department, within a Public Works Area, for a specific Public Works Issue. For each Issue a list of Questions are listed to ensure the Call Center Staff obtains all pertinent information.
Our Call Center has experience with the following Public Works Areas:
Sewer, Water Meters, Piping, Rain Water Run Off, Traffic Signals, Construction and many more
For each of these areas, we have further defined multiple Issues for each Area such as busted pipes/line, defective pipe, manhole cover, Pot Hole, etc.
For each Issue a list of Questions are presented to the Call Center Staff to ensure they obtain all pertinent information. An example would be: Department – Sewer, Area-Piping, Issue-busted pipe/line, and the questions may be: 1.) Request the citizen to turn off the main water line to the residence, 2) When they turn off the water is the water still flooding the property, etc
With Access to the Client Portal
Our Clients can:
1. Create a Call/Work Order Ticket
2. Review Reports for a specific time period by Department or many other data sorts
3. Change the On-Call Schedule for the day, week or month
4. Send a Text Blast to the Clients Citizens
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