November 11, 2010
HOUSING AUTHORITY OF THE CITY OF HOBOKEN IMPROVES EFFICIENCIES WITH WIRELESS TECHNOLOGY
Hoboken, NJ – The Housing Authority of the City of Hoboken announced today that they have implemented mobile technology to improve the efficiency of their Maintenance and Inspection Departments. The implementation of the mobile software will improve the productivity of the maintenance staff by allowing them to receive work orders and complete HTQ inspections on their mobile phones, allowing for more tenants to be served and be provided with a positive service experience from Hoboken’s housing authority.
“This project will immediately improve the service to our tenants by allowing us the capability of reacting quicker to their maintenance needs,” said Carmelo Garcia, Executive Director of The Housing Authority of the City of Hoboken. As one of the biggest landlords in the State of new Jersey the Housing Authority of City of Hoboken administers 1,353 units of Low-Income Public Housing and 182 Section 8 Vouchers.
The mobile technology that is being implemented is the revolutionary new Mobile Work Order and HQS Inspection Software by Gilson Software Solutions based in Fort Lauderdale, Florida. HTC Touch Pro 2 phones will be operating the software which allows for real-time work distribution and data collection.
“It was our goal to create a software product that would be user friendly enough so that maintenance staff would feel comfortable with the tool. I was thrilled when the staff immediately bought into the process,” said Mr. Gilson, President of Gilson Software Solutions.
In the past, time has been wasted by going to housing units when tenants are not home, waiting on inventory to be received and retrieving instructions from the maintenance office. Now through the implementation of the Gilson Software mobile technology products, it will not only improve the response time to the Housing Authority’s tenants, it will also improve data collection procedures and accuracy of inventory control. As an added benefit it will also eliminate all the paperwork in the maintenance work order process, classifying it as a Green Project.
For more information, contact Mr. Carmelo Garcia at 201-798-0270 or email at carmelo.garcia@hhanj.org.
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