Gilson Call Center provides the highest customer service to our Housing Authority and Public Works Agency’s residents and citizens. This is performed through the extensive training of our Call Center staff of Housing Authority and Public Works Operations and our unique strategy to enhance our iWork Order Software System to integrate into our purchased Answering Service Software System.
Tenants are in contact 24/7 or just After Hours with a Call Center powered by a specialized, bilingual Housing Authority Property Managemanet Staff
Work Orders are entred into the Housing Authority Work Order System
Emergency Work Order requests are immediately text messaged to On-Call Maintenance staff so the problem can be attended to as soon as possible
If the operator does not receive an immediate response from the on-call maintenance staff they receive an instant follow up call.
The HQS Inspection Service provides a personal call, email, and text reminders to landlords and tenants within 48 hours, 24 hours, and the morning of inspection. Tenants are able to reschedule by calling the Call Center 24/7.
Included in the service is the iHQS Inspection Software App for the Housing Authority Inspectors, which is the most comprehensive software, plus iPads and 4G Service. Our Call Center updates your Housing Management System and can submit the HQS PIC Files. Finally, we can also include our own HUD Certified Quality Assurance Inspectors (QAI) to perform the inspections.
The Receptionist Service answers all calls from applicants, tenants, vendors, and all other calls During Wait List Purge or Opening Wait List reception services facilitates all calls from applicants Operators have access to Housing Authorities System and can thus provide applicants answers related to wait lists, questions related to re-certifications and interviews, inspections, payments, tenant receivables, etc.
Did you know? Gilson Maintenance Services, a division of Gilson Software Solutions, was selected back in August 2021 to assist in the preparation for the commencement of the redevelopment project at Jordan Park Apartments, the oldest federal public housing project …READ MORE
Connecticut Housing Partners installs the iReceptionist Kiosk in 6 of their properties! The iReceptionist kiosk was installed at Huntington Place in Trumbull, Merton Homes in Bridgeport, Yale Commons in Bridgeport, Trinity Park in Stamford, and Wilton Commons in Wilton!READ MORE
Gilson Software enhances all their Mobile Inspection products with GIS Mapping functionality. This includes Mobile HQS Inspection, Mobile UPCS Inspection and Mobile MOR Inspection.READ MORE
Provides Public Housing Authorities with a software solution that integrates applicant and tenant processing and compliance with HUD regulations, maintenance and work order management and accounting.
Property Partner Software provides Affordable Multifamily Property Managers with a software solution that integrates applicant and tenant processing and compliance with HUD regulations, maintenance and work order management and accounting.