Gilson Software Unlimited Technical Support is provided as part of the annual maintenance fee.
We provide a Web Based Change Request System for clients to report problems, request changes or enhancements to our software products. Software updates are provided as a part of system maintenance and are released automatically via the Internet update program. The enhancements are provided ensure that our systems will not become obsolete when new technology has been introduced in the industry that offers greater operating efficiency.
Modifications are provided when needed to accommodate regulatory changes as a result of changes in HUD or IRS regulations. Updates and important modifications are released via patches between releases.
Our friendly and knowledgeable technical support staff is specialized by system allowing them to help you resolve a wide range of problems quickly and efficiently.
Live Chat is also provided as part of our Technical Support services. This function allows Clients to send quick messages or questions to our technical support staff thus reducing time play voicemail tag and obtaining immediate response.
Regional Focus Group Meetings are held semi-annually to obtain information from our Client’s on how to improve our software functionality. This is just another way that we build partnerships with our Clients.